Refund policy

Return

You have 30 days to return unused items in original condition with receipt and original packaging for a refund in the form of the original tender. Please note for online purchases the 30 days starts from the date that the tracking information shows delivered.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Exceptions

For safety, health & hygienic reasons, some products are final sale.

These products include, but are not limited to:

• Bottles, cups, cutlery, and dishes, once opened
  Teethers, Nipples & Pacifiers, once opened
• Bathing accessories
• Sale, discounted or clearance items

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Returns & Exchanges Process
In order to return an item, please contact our Customer Service at hello@happyhoppers.ca. A customer care representative will let you know next steps.

Refunds

Please note, refunds are issued once an item has been received and inspected. Any items that are sent that do not meet the requirements of a return will still be seen as a sold item and a customer service representative will be in contact.